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    Delivery Queries

    You can check on the status of your order by logging into your account online and selecting 'My previous Orders'. If the dispatch information is not complete, then you order has not been dispatched yet and is still being processed. If you expected your order to have been dispatched by now, then the delay may be due to the fact that all of the items you ordered were not in stock.

    If your order has been dispatched then click on 'track order', which will provide details of how to confirm the delivery status. You will then need to enter your consignment reference number, which is listed in the 'My Previous Orders' section of the OFFTEK website.

    Orders sent non-recorded, will not have a consignment reference number and will not be able to be tracked on the Royal Mail website. Please note that delivery usually takes 1-5 working days (from date of posting), but we need to wait 10 days before being able to investigate a missing parcel. If you believe your item has been lost, and 10 days have passed, please send an email to support@offtek.co.uk with all of the relevant details.

    You can check on the status of your order by logging into your account online and selecting 'My previous Orders'. If the dispatch information is not complete, then your order has not been dispatched yet and is still being processed. If you expected your order to have been dispatched by now, then the delay may be due to the fact that all of the items you ordered were not in stock. If your order has been dispatched then you can find out how to track your order by logging into your account online, selecting 'My Previous Orders' and then 'track order'.

    Please click here to view the normal delivery timescales. Also note that we have to allow upto 10 working days for Royal Mail to deliver your order. If you have not received your order within 10 days then please send an email to support@offtek.co.uk with all of the relevant details. We will then chase the delivery and identify the reason for delay.

    Alternate Delivery Address (UK Orders)

    We normally only deliver to the address to which the credit or debit card is registered. We do understand though that the majority of our Customers are not at home during the day and therefore are unable to accept delivery. If a different address is entered as the shipping address then we may contact you to request additional authorisation by either fax or email, which may slightly delay the dispatch of your order.

    We realise that this may prove slightly inconvenient but we feel it is extremely important to protect both our customers and ourselves from credit/debit card fraud. We hope our customers will understand this and appreciate the security measures we have in place.

    Alternate Delivery Address (International Orders)

    Products that are shipped outside of the UK can only be delivered to the credit card holders address.
    If your order has been delivered but you were not the person who signed for it, then the first step is for us to obtain a proof of delivery from Royal Mail. This normally takes 3-4 working days. Once we have received the signature then we will send a copy via fax or email. In the meantime, we suggest that you check with your neighbours as we generally find that they have taken delivery on your behalf but have failed to let you know.

    If you require the goods urgently, then we suggest that you replace your order online and once we have completed our investigation with Royal Mail, we will then provide a refund, once it has been identified who actually received the delivery.

    Please send an email to support@offtek.co.uk with all of the relevant details and we will then determine the location of your parcel.

    Please click here to view our delivery page, which will confirm the countries that we are able to send to and the delivery costs.

    Sometimes we part ship orders if there are significant delays on any specific products you have ordered but this will be indicated on your invoice.

    For information on delivery please view our Delivery Information page, which will confirm the companies that we use to deliver your goods.

    If your delivery requires a signature and you were unavailable to receive the delivery, then a card will be left including information about where to collect your parcel.
    If you find that your order is incomplete, then please send an email to support@offtek.co.uk with all of the relevant details.
    Yes. You will need to ensure that within your shipping information you select Jersey or Guernsey as your delivery Country. VAT is then automatically deducted from the payment total.
    This is dependant on the delivery option selected at the time of order. If your delivery requires a signature and you were unavailable to receive the delivery, then a card will be left including information about where to collect your parcel. Alternatively you can have the parcel shipped to a different address.

    For information on delivery please view our Delivery Information page.

    Need to confirm your memory specs or buy in bulk?

    For questions, reach out to our skilled Memory Specialists through any listed method for immediate and effective solutions.

    Live Chat
    Call Us: 0845 259 0202
    support@offtek.co.uk