Security & Privacy

At Offtek, we prioritize your safety while shopping and ensure that your personal information remains secure and accessible only by you, protected by your email and password. As a Data Controller, Offtek handles your personal data in line with the EU GDPR 2018 and the UK Data Protection Act 1998. This privacy statement outlines what information we collect and how we use it.

All personal data is encrypted and stored securely. Offtek collects information only when:

Your information is not shared with third parties and is used for the following purposes:

The Offtek website ensures security through the following measures:

• SSL Encryption: SSL (Secure Sockets Layer) encrypts all data transferred between your browser and our server, making it unreadable to unauthorized parties.
• Verified Connection: The padlock icon in your browser confirms the website uses SSL to protect your information.
• Data Integrity: SSL ensures that data remains intact and unaltered during transmission.
• Authentication: SSL certificates verify the legitimacy of our website, ensuring you are interacting with the authentic Offtek site.

These measures ensure your personal information is safe throughout your shopping experience.

To enhance your security, Offtek's checkout process uses Verified by Visa and Mastercard® SecureCode™. These services add an extra layer of protection against unauthorized use of your card during online shopping. To use them, you must first register your card with your bank.

For more information visit the Mastercard® SecureCode™ and Verified by Visa websites.,

Phishing involves tricking individuals into revealing confidential information by pretending to be a legitimate company. Offtek will never ask for personal details via email. If we need such information, we'll request you to contact us by phone or have one of our team reach out directly. If you receive an email claiming to be from Offtek asking for personal information, do not respond. Instead, please report it to us immediately.

Offtek are a supplier of Computer Ram Memory Upgrades, based in the West Midlands. Offtek have a registered office at Claremont House, Broad Lane, Tanworth in Arden, B94 5DY and company number Reg number 03148866. Please visit our Company Profile and Contact Us pages for more information.

We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, device event information, location information and unique application numbers.

We may collect your name, address, email address, phone numbers, and IP addresses, along with details of your site visits, queries, and correspondence.

Here is a list of all the ways that we may use your personal data and how we share the information with third party vendors and service providers who we employ as 'Data Processors' to process tasks on our authority. These companies include:

We will use your email and phone number to update you on your order status. We will not send promotional offers without your consent.

If you've opted in, we may send newsletters about offers and discounts. You can unsubscribe at any time via the link in our emails or by using our Privacy Officer Contact Form.

After completing an order, you may receive an invitation to leave a review. Your review data will be shared with our review service provider unless you've opted out.

A lot of the information we receive reaches us electronically, originating from your devices, and is then transmitted by your relevant telecoms network provider.

Where it's within our control we put measures in place to ensure your data is as secure as it possibly can be and we take the security of your data very seriously. We use appropriate procedures and technical security measures (including strict encryption, archiving techniques and anonymisation) to safeguard your information across all our computer systems.

We follow internationally recognised security standards including the Payment Card Industry's Data Security standards (PCI-DSS). We use secure methods to communicate with you where it's appropriate, such as 'https' and other enterprise recognised security standards/protocols.

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place. In most cases, this means we will keep your information for the duration you are a customer of Offtek and for a period of time afterwards if you stop doing so just in case you begin purchasing from us again.

After that, we will either delete it or anonymise it so that it cannot be linked back to you.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes. We will only retain your data for as long as necessary.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete all your data before this time due to our legal and/or accountancy obligations.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

We assure you that your personal data shall only be used for these purposes stated herein.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. If at any point you believe that the data we hold is incorrect then please contact us and we will update our information. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

You can view, edit or delete your personal data through the Offtek account dashboard.

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by not ticking the relevant boxes situated on the pages either at sign up or in your account dashboard.

We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time within your Offtek account dashboard.

If you have any questions about this privacy policy, the use of your personal data, or if you wish to request us to remove or edit your information in any way, please contact our Privacy Officer using the form below.

Privacy Officer Contact Form

Our cookies policy is available to view here.

You have the right to make a complaint about how we process your personal data to the Information Commissioner: https://ico.org.uk/concerns/

Offtek may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

This policy replaces all previous versions and is correct as of 20th January 2025. We reserve the right to change this policy subject to further governed amendments, this can take place at any time.